Service Management, Student Workbook
An Integrated Approach to Supply Chain Management and OperationsBook - 2013
With this hands-on study guide to accompany the reference on integrating the many disciplines that comprise service operations management, authors Haksever and Render help students master all aspects of the field. Fully aligned with Service Management , this workbook-style book includes chapter learning objectives, chapter summaries, chapter questions, reviews of key terms and concepts, additional cases and examples, discussion questions, and more.
Publisher: Upper Saddle River, N.J. : FT Press, c2013
Branch Call Number: HD9980.5 .H345 2013x Suppl
Characteristics: xii, 121 p. ; 24 cm
Uniform Title: Service management. Student workbook